How to make a claim

To make claiming as easy as possible for you, below we have listed the important telephone numbers you need to make a claim.

Private Medical Insurance

To make a claim on your private medical insurance policy please call 0203 819 7159.

For more information, view the 4 step claims process here.


Lifestyle Protector Plan (and other APRIL UK accident and sickness plans) and Medical Cash Plan

To make a claim on your lifestyle protector (or other accident and sickness plans) or medical cash plan please call:

Freephone: 0800 028 0849

Local: 01454 619 500.


Personal Accident Plan

To make a claim on your personal accident plan please call 0330 1348 437.


Life Insurance

To make a claim on your life insurance policy please see your policy document for instructions on how to claim.


Please note that calls may be recorded and monitored for training and quality purposes

Contact Us

Customer service:

0800 028 0849

Mon - Fri 8am - 5pm (excluding public holidays)

Click here for claims helplines


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