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Terms of Use

IMPORTANT LEGAL NOTICE

ATTENTION: This legal notice applies to the entire contents of the Website under the domain name, www.april-uk.com (Website) and to any correspondence by e-mail between us and you. Please read these terms carefully before using the Website. Using the Website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, please do not use the Website. This notice is issued by APRIL UK (Insurance Services) Ltd. Additional terms and conditions will apply to the products and services offered on this Site which will be drawn to your attention as necessary.

1. INTRODUCTION

1.1 The Site is operated by APRIL UK (Insurance Services) Ltd, whose registered office is at April House, Almondsbury Business Centre, Bradley Stoke, Bristol, BS32 4QH registration number 308655.

1.2 The Company may revise this legal notice at any time by updating this posting. Any new version of the terms and conditions will be brought to your attention the next time you sign into the site. You will be invited to accept the new terms and conditions. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at the Website.

1.3 Unless otherwise specified, the products on this Web Site are for UK Residents only. This includes the Channel Islands and The Isle of Man.

2. SERVICES

2.1 APRIL UK (Insurance Services) Ltd is authorised and regulated by the Financial Conduct Authority. The Financial Conduct Authority website, which includes a register of all regulated firms, can be visited at www.fca.org.uk/register, or can be contacted on 0800 111 6768. The FCA registration number for APRIL UK (Insurance Services) Ltd is 308655.

2.2 Under the Financial Services and Markets Act 2000, should the company be unable to meet all its liabilities to policyholders, compensation may be available. Information can be obtained by visiting the Financial Services Compensation Scheme website at www.fscs.org.uk.

2.3 This website is designed to provide you with information to help choose an insurance policy that suits your needs. We do not provide any advice whatsoever, we provide you only with factual information. Nothing within the Website is, or shall be deemed to constitute, financial or other advice or a recommendation to purchase any product or service.

2.4 As we cannot be held responsible for advice we have not given, you should be aware that your right to redress if the policy you choose turns out to be unsuitable for any reason will be limited.

2.5 If you wish to receive protection advice from us, this can be arranged through one our Business Consultants. Please call our Customer Service on 0800 028 0849 to arrange an appointment.

2.8 You agree that you may communicate with us, and we may communicate with you, via telephone (mobile or), post, email or fax. For these purposes, our contact details are as follows.

By Writing: APRIL UK, April House, Almondsbury Business Centre, Bradley Stoke, Bristol, BS324QH

By Telephone: 0800 028 0849 Monday - Friday, 9am - 5pm (excluding public holidays)

By Fax: 01454 619385

By Email:  Enquiries@april-uk.com

2.9 APRIL UK complies with its obligations under the Data Protection Act 1998 (as amended) relating to the holding of personal data. Where data is held about you, this will only be used for the purpose to which you have agreed. Under the Act you have a right to know about your data held by APRIL UK and have any error corrected. Any requests should be sent to Data Protection Officer, APRIL UK, April House, Almondsbury Business Centre, Bradley Stoke, Bristol, BS32 4QH.

 

 

3. COMPLAINTS

3.1 Our aim is at all times to provide you with an excellent service. However, if you are unhappy with our service for any reason, please contact our Customer Services at the address above, by telephone on 0800 028 0849 or by email enquiries@april-uk.com

3.2 We will acknowledge receipt of your complaint in writing, within 5 business days and we will inform you of the name or job title of the individual handling the complaint (together with details of our internal complaint handling procedures). When we provide a final response we will inform you of your right to refer the complaint to the Financial Ombudsman Service should you not be satisfied with the final response, and that you must do so within six months. We will enclose a copy of the Financial Ombudsman Services explanatory leaflet when we send the final response.

3.3 If we are unable to resolve your complaint through our internal complaints procedure, you may be able to refer it to The Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London, E14 9SR; Telephone: 0845 080 1800; Email: enquiries@financial-ombudsman.org.uk; Website www.financial-ombudsman.org.uk.

4. LICENCE

4.1 You are permitted to print and download extracts from the Website [for your own use] on the following basis:

(a) no documents or related graphics on the Website are modified in any way;

(b) no graphics on the Website are used separately from the corresponding text; and

(c) the Company's copyright and trade mark notices and this permission notice appear in all copies.

4.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of extracts from the Website other than in accordance with clause 4.1 for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use the Website automatically terminates and you must immediately destroy any downloaded or printed extracts from the Website.

4.3 Subject to clause 4.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company's prior written permission.

4.4 Any rights not expressly granted in these terms are reserved.

5. SERVICE ACCESS

5.1 While the Company endeavours to ensure that the Website is normally available 24 hours a day, the Company shall not be liable if for any reason the Website is unavailable at any time or for any period.

5.2 Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.

6. LINKS TO AND FROM OTHER WEBSITES

Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. The Company has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.

7. DISCLAIMER

7.1 The Company may make changes to the material on the Website, or to the products and prices described in it, at any time without notice.

7.2 We do our best to ensure that all the information on this site is accurate. Every transaction is checked after completion and in the event that any error is found you will be notified immediately and we will then offer you the opportunity to cancel your purchase.

 

8. LIABILITY

The Company, any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and any of the Company's group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort, including without limitation negligence, contract or otherwise in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.

9. GOVERNING LAW AND JURISDICTION

This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

Please ensure that you have read and understood these terms and conditions before you accept them.  Please contact us if there is anything in these terms and conditions that you do not understand.

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Contact Us

By Telephone:

0749 161 868

Monday - Friday 9am - 5pm (excluding public holidays)

By E-Mail:

enquiries@april-ireland.com

By Post:

APRIL Ireland, Suite 211, 3013 Lake Drive, Citywest Business Campus, Dublin 24

Reviews

 "We needed our policies to look after us after a terrible car accident - they did with no hassle..." 

Mr & Mrs Conwell, Newcastle upon Tyne


“He has looked after our family and business with a friendly professionalism that you don’t see much of anymore...”

Mr & Mrs Rowlinson, Tyne & Wear


"I strongly recommend you allow APRIL to do a review of your current insurances and policies..."

Mr Anderson, Regional Director, Sandler Sales Institute


 “As well as being very professional he went to great lengths to ensure excellent customer service...”

Gordon Diffey, Managing Director, Leicestershire

Review Centre

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